Refund policy

REFUND AND RETURNS POLICY

Almost everything we make is printed to order for one customer, so this policy
explains where we can help and where we can't.

YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW
Nothing in this policy limits your rights under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded. You are entitled to a
replacement or refund for a major failure, and to compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have goods
repaired or replaced if they are not of acceptable quality and the failure does
not amount to a major failure.

CUSTOM-MADE ITEMS AND CHANGE OF MIND
Because your order is produced specifically for you, we cannot offer a refund or
exchange if you simply change your mind, order the wrong size or quantity, or no
longer need the item. Please check your order carefully before approving it.

IF SOMETHING IS WRONG WITH YOUR ORDER
Contact us within 7 days of receiving it, with your order number and photographs
of the problem, if your order is:
  • faulty or damaged
  • materially different from the artwork you approved
  • incorrect in quantity, size or material compared with your order

We will reprint the affected items at our cost, or refund them, whichever you
prefer. Where a return is required we will arrange and pay for it. Please keep
the original packaging until the matter is resolved.

ARTWORK YOU SUPPLY
We print from the artwork you provide and approve. We cannot refund or reprint
for errors carried through from supplied artwork — including spelling, contact
details, layout, or low-resolution images — or where a proof was approved with
the error present. If you would like us to check your files before printing,
ask: our free artwork check covers size, bleed, resolution and colour mode.

COLOUR
Printed colour varies slightly between materials, production runs and screens.
Small variation is normal and is not a fault. If exact colour matching matters,
tell us before you order and we will advise what is achievable, and can arrange
a printed proof where the product allows.

CANCELLING AN ORDER
You can cancel at no cost any time before your order enters production. Once
production has started, materials and machine time are committed and the order
cannot be cancelled. Contact us as soon as possible if you need to cancel.

STOCK ITEMS SOLD UNPRINTED
Unprinted stock items — frames, stands, hardware and similar — may be returned
within 30 days if unused and in original, resalable condition. Return postage is
at your cost, and we will refund the purchase price on receipt.

HOW REFUNDS ARE PAID
Approved refunds are made to the original payment method, normally within 5
business days of agreement. Your bank may take a few days longer to show it.

CONTACT US
info@printandsignhub.com.au
08 7743 7335
Print and Sign Hub, Perth, Western Australia